Quickly and easily return your item(s) by sending a return request email to info@sheshershop.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Please note that customers will be responsible for the return shipping costs. Items sent back to us without first requesting a return will not be accepted. 

You have 30 days from the date of original purchase to return your item(s).

Please note that sale items are NOT eligible to be returned.

All approved returns are refunded in the form of She’s HER store credit. Store credit will be issued to the customer account associated with the original order and can be applied toward a future purchase at checkout. Returns are processed within 5–7 business days after your returned item(s) are received and inspected.

 

We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached.

She’s HER reserves the right to refuse a return that does not meet the eligibility requirements outlined in this policy. Returns/exchanges will NOT be accepted under the following conditions:

• Any items that are returned damaged
• Any items returned without original tags 
• Any items returned that appear to be worn, washed and/or altered
• Any items returned without the original hygiene liner/protective covering intact, if applicable
• Any items returned with pet hair, makeup stains and/or tanning solutions
• Any items returned with a strong perfume scent, body odor and/or cigarette odor
• Any items returned with rips, stains and/or holes

• Any items for which a return request is submitted more than 30 days after the original delivery date

Items returned that do not meet the eligibility requirements outlined above will not qualify for store credit. She’s HER will contact the customer regarding the status of any ineligible return.

You can always contact us for any return question at info@sheshershop.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges 
To start an exchange, you can contact us at info@sheshershop.com.

If your exchange is accepted, we’ll send you instructions on how and where to send your package. Please note that customers will be responsible for the return shipping costs. Items sent back to us without first requesting an exchange will not be accepted. 

Items may only be exchanged by mail once.

You can always contact us for any exchange question at info@sheshershop.com.